At Safetria, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Please read our Return and Refund Policy below to understand our guidelines and procedures.
🔄 60-Day Return Policy
Our return policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
Eligibility Criteria for Returns:
- Defective or Damaged Products: Returns and refunds are primarily granted for products with verified functional defects or items that arrived damaged.
- Original Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Note: Change-of-mind refunds are generally not provided. Special consideration may be granted under exceptional circumstances at our discretion, provided satisfactory proof of purchase is supplied.
🚫 Non-Returnable Items
For safety, hygiene, and administrative reasons, the following items are exempt from being returned:
- Health and personal care items (once unsealed or used, unless defective)
- Intimate, sanitary, or perishable goods
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Hazardous materials, flammable liquids, or gases
⏱️ Order Cancellations
- Cancellations are only accepted within 60 minutes of placing your order and apply exclusively to full-priced items.
- Because we process orders rapidly to ensure fast shipping, cancellations are strictly time-sensitive.
- If you need to cancel, please contact us immediately at [email protected] within the 60-minute window.
📩 How to Initiate a Return or Exchange
- Contact Us: Send an email to [email protected] explaining the issue and including your order number, proof of purchase, and clear photos or videos of any defect.
- Return Authorization: Our support team will review your request and provide instructions and the correct return address if approved. Please do not send your purchase back without contacting us first.
- Exchanges: We only replace items if they arrive defective or damaged. If you require a direct replacement for the same item, notify us in your email.
💰 Refund Process
- Inspection: Once your return is received at our facility and inspected, we will send you an email notification confirming receipt and detailing the approval or rejection of your refund.
- Credit Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within a few business days (processing times vary by financial institution).
⏳ Late or Missing Refunds
If you haven’t received your refund after receiving our confirmation notice:
- Re-check your bank account balance.
- Contact your credit card provider—it can take a few business days before a refund is officially posted.
- Contact your bank to check for pending processing times.
- If you have completed all of these steps and still have not received your refund, please reach out to us at [email protected].
🚚 Return Shipping Details
- Customer Responsibility: You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If a refund is issued, original shipping costs (if applicable) will be deducted from your total.
- Trackable Shipping: If you are shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking verification.
- Final Approval: Refunds are finalized only after our warehouse receives, inspects, and confirms the returned product meets all policy requirements.