At Safetria, we strive to make your shopping experience as seamless and worry-free as possible. We are proud to offer FREE Standard Shipping on ALL orders, delivering clinical-grade peace of mind right to your doorstep.
🚚 Processing & Delivery Times
- Order Processing: All orders are processed, quality-checked, and dispatched from our warehouse within 24 to 48 hours (excluding weekends and holidays).
- Tracking Notification: As soon as your package is dispatched, you will receive a shipping confirmation email containing your tracking link and unique tracking number.
📦 Order Tracking
Can I track my order?
Yes! Every Safetria order includes end-to-end tracking. Once your order ships, you will receive an email with your tracking information.
- Tracking Updates: Please allow up to 48 hours after receiving your shipping confirmation for tracking status and location details to update online.
- Track Your Order: You can easily monitor your shipment’s progress anytime on our [Order Tracking Page].
🌍 Taxes, Customs & Import Duties
Please note that international shipments may be subject to local import duties, taxes, or customs fees depending on your destination country.
- All applicable customs fees, duties, and taxes are the sole responsibility of the customer.
- Safetria has no control over these charges and cannot predict their exact amounts. For detailed information regarding your region’s customs policies, please contact your local customs office prior to ordering.
🛡️ Damaged, Lost, or Stolen Packages
We take extreme care in inspecting and packing every item before it leaves our facility to ensure premium quality.
- Carrier Issues & Damage: Safetria is not directly liable for items damaged in transit or lost due to postal carrier handling. If your package arrives damaged, please document the packaging and contact the shipping carrier immediately to file a claim.
- Missing or Stolen Packages: We are not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen, nor are we responsible for delivery issues resulting from address errors entered by the customer at checkout.
- We Are Here to Help: While carrier delays and damages are outside our direct control, your satisfaction remains important to us. If you encounter any issues with your shipment, please reach out to our team at [email protected], and we will gladly assist you in resolving the matter with the carrier.
✉️ Have Questions About Your Order?
Our customer support team is always here to assist you. If you have any questions or concerns regarding your order status, send us an email at [email protected], and we will respond within 1 business day.